Shipping and Return Policy
Shipping Policy
Delivery Locations:
We deliver across NIGERIA, ensuring that your skincare essentials reach you wherever you are.
Processing Time:
Orders are processed within 1-2 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.
Shipping Time:
Standard shipping: 3-7 business days.
Expedited shipping: 1-3 business days (available at an additional cost).
Shipping Charges:
Standard shipping is free.
A nominal fee applies to orders below this amount or for expedited shipping.
Order Tracking:
Once your order is dispatched, you will receive a tracking number via email or SMS to monitor your shipment.
Return and Refund Policy
Eligibility for Returns:
Items must be unused, unopened, and in their original packaging.
Returns must be initiated within 7 days of receiving your order.
Non-Returnable Items:
Opened or used skincare products.
Items purchased on clearance or marked as “Final Sale.”
How to Initiate a Return:
Contact our customer service team at support@skintonemart.com to request a return authorization.
Provide your order number, proof of purchase, and reason for return.
Refund Process:
Refunds will be issued to the original payment method within 5-7 business days after receiving and inspecting the returned item.
Shipping fees are non-refundable.
Exchange Policy:
If you receive a defective or incorrect item, we will exchange it at no additional cost. Please contact us within 48 hours of delivery.
Return Shipping Costs:
Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or wrong product).
We recommend using a trackable shipping service to ensure the safe return of your item.
Contact Us
For any questions regarding shipping or returns, reach out to our support team:
Email: support@skintonemart.com